Refund Policy
Our approach to deposits, cancellations, and refunds.
1. Overview
This Refund Policy applies only to customised B2B services contracted directly with Domaxit under a proposal, statement of work, or Domaxit invoice. It does not govern Simnetic eSIM or virtual-number purchases, which are subject to the refund policy presented at simnetic.com; DOMAXIT LTD remains the contractual seller and merchant of record for those products. This policy explains when refunds for Domaxit B2B services are available, how to request one, and how long they take.
2. Deposits
An upfront deposit is normally required to reserve our team and begin work. Once we have started discovery, design, or development on your project, the deposit is non-refundable as it covers the time already spent.
3. Refund Window
You may request a refund within 14 calendar days of your initial payment, provided work on your project has not yet started. After this 14-day window — or once we have begun discovery, design, or development, whichever comes first — the deposit becomes non-refundable. Outside the 14-day window we will still review refund requests for clearly defective deliverables that we cannot remedy after a reasonable revision attempt, or for services billed in error such as duplicate charges.
4. What Is Not Refundable
We cannot refund work already completed and delivered, third-party costs we have paid on your behalf (such as ad spend, hosting, plugins, or domain registrations), discounted or bundled offers once the project has begun, or rejected work that meets the agreed specification.
5. How to Request a Refund
Email [email protected] with your project name, the invoice or payment reference, and a brief description of why you are requesting a refund. We will reply within five business days and may ask for further information so we can investigate.
6. Processing Time
Approved refunds are returned to the original payment method within 7-14 business days. The exact arrival time depends on your bank or payment provider.
7. Cancellations
Either party may cancel an ongoing engagement with written notice. On cancellation, you are responsible for paying for work completed up to that point. Any unused, prepaid amount that has not yet been earned will be refunded.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version that applies to your engagement is the one in effect on the date you accepted your proposal.
9. Contact
Need to talk through a refund or cancellation? Email [email protected] or call +44 7403619413.
Have questions?
If anything on this page is unclear, our team is happy to help. Reach out and we'll get back to you within one business day.
Contact us
DOMAXIT LTD is registered in England and Wales under company number 16564878. Registered office: Flat 12 Hopps Court, 32 Charcot Road, London, England, NW9 5YW.
Simnetic is a trading brand of DOMAXIT LTD. DOMAXIT LTD is the contractual seller and merchant of record for Simnetic products. simnetic.com
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